Admissions to Residential Rehab: FAQ

What is the admissions process?

What is the environment like and who are the staff?

What does the treatment programme involve?

What is the average day like?

Who will assist me throughout my treatment?

Is there always a doctor on duty?

What are the qualifications of the therapists?

What is the quality of care like?

What services are available for family members?

How long does treatment take?

How do I arrange payment?

What clothes should I bring?

Can my family visit or call? Can I receive mail?

Can I smoke?

What happens at the end of my treatment?


Q: What is the admissions process?

A: You can enter our residential rehab programme through private healthcare insurance, via the NHS or through private funding. Please visit our Admissions Section to find out more or call our London office on 020 3468 6602.

If you are a healthcare practitioner looking to refer a patient or explore a partnership with Castle Craig London, visit our Referral & Partnership Section.

Q: What is the environment like and who are the staff?

A: Both our clinics in Scotland and Ireland benefit from stunning locations, with relaxing views of the countryside, providing a comfortable setting for recovery. Our staff are qualified professionals, with vast experience in treating people suffering from alcohol and drug addiction as well as other behavioural addictions. To find out more about Castle Craig staff click here. To read about Smarmore Clinic’s team, click here.

Q: What does the programme involve?

A: Our treatment programme is a 12 step addiction treatment model. Our residential addiction treatment consists of an in-depth medical assessment by our Consultant Psychiatrist, a combination of detox, specialist therapies and complementary therapies that make up each patient’s personalised treatment plan.

Our treatment programme is structured and intensive and addresses all aspects of the disease: physical, emotional, spiritual and social. 

The components of our programme are:

Q: What is the average day like?

A: A typical day in treatment at Castle Craig or Smarmore Clinic includes two group therapy sessions, daily lectures, individual therapy, therapeutic assignments, 12-step recovery meetings, exercise, regular meals and personal free time.

Q: Who will assist me throughout my treatment?

A: Our experienced, caring staff will guide you through your personal alcohol and drug treatment programme and answer any questions you might have.

  • On arrival, a nurse who will show you around and help you get settled;
  • You will then be seen by one of our Consultant Psychiatrists and then by the resident medical officer who will check your physical condition and decide on your individual treatment, detoxification needs and therapy plan;
  • You will need to visit the Medical Centre regularly during the first days. Nurses will monitor your physical condition;
  • You will meet your personal therapist within twenty four hours of arrival and begin your orientation and assessment. Your therapist supports you throughout treatment, coordinates your care and monitors your progress;
  • The administration department will assist in sorting out any insurance and financial issues.

Q: Is there always a doctor on duty?

A: There are nurses on-site 24/7 and a doctor is continually on immediate call. We carry resuscitation and emergency equipment.

Q: What are the qualifications of the therapists?

A: All members of the therapy team are qualified therapists, accredited with COSCA (Confederation of Scottish Counselling Agencies), university accredited diplomas or degrees in counselling and all have international accreditations in addiction counselling (IC & RC). The therapists are part of the clinical team and their practice is under the supervision of the Consultant Psychiatrist and Medical Director.

Q: Is Castle Craig committed to quality care?

A: Castle Craig Hospital and Smarmore Clinic are regularly reviewed by the national healthcare inspection authorities. They are all ISO 9001 accredited for all medical, nursing, treatment, and administrative procedures. These procedures include the management, training and supervision of staff.

Q: What services are available for family members?

A: The family becomes part of the patient’s ongoing recovery. Throughout the patient’s residential care, we provide family therapy conducted by a specialist therapist. Sundays are the time for family members to visit the patient. We organise regular family sessions with educational lectures, therapy sessions and self-help meetings such as Al Anon and Families Anonymous.

At Castle Craig we run a successful residential family programme, where participants learn about the effects of addiction on the family and the relationship issues that are common among families with someone suffering from an alcohol or drug problem.

Q: How long does treatment take?

A: The length of your stay in residential treatment depends upon your individual needs. Alcohol and drugs detoxification usually requires five to ten days. The duration of the primary treatment and therapy plan will be decided during your medical assessment with the Consultant Psychiatrist. At the end of inpatient treatment we will provide each patient with a personalised two-year discharge plan and our London team will refer you to local recovery coaches, aftercare groups and other continuing care resources.

Q: How do I arrange payment?

A: You can find out more about payment arrangements on our Admissions pages. These vary with each patient and our consultants are available to help with any questions.

Q: What clothes should I bring?

A: You should bring ‘smart casual’ clothes that are easily maintained for everyday use. You may also wish to bring something more formal for Sunday visits. Casual wear and trainers are recommended during fitness sessions and flexible, solid footwear is needed for walking in the grounds. We provide towels and bedlinen, and a full laundry service for patients in primary care. A self-service personal laundry facility operates in the Extended Care Unit at Castle Craig. Please also bring night wear and toiletries for your stay.

Q: Can my family visit or call? Can I receive mail?

A: Visiting hours are usually on Sundays. Other arrangements can be made in exceptional circumstances. Patients may make and receive phone calls from 8.00am to 10.00pm and pay telephones are also available on the grounds.

We advise against telephone calls for the first week of treatment to allow patients time to settle into the programme without any outside pressures. You can find out more about what families can do while their loved one is in rehab in our blog post.

Enquiries about a patient’s condition can always be made to the nurse on duty or the patient’s personal therapist.

Patients may send and receive mail, although for obvious health and safety reasons, packages must be opened in the presence of a nurse.

Q: Can I smoke?

A: We provide sheltered smoking areas outside the main buildings. In common with all indoor public places Castle Craig and Smarmore Clinic are smoke free. We also have a smoking cessation programme for those who wish to attend.

Q: What happens at the end of my treatment?

A: Castle Craig and Smarmore Clinic thoroughly prepare patients before leaving residential treatment and a personalised continuing care plan is developed by the patient’s personal therapist in collaboration with the medical and therapeutic team. We advise our patients about our own aftercare groups which take place weekly at various venues in London, Scotland and Ireland. We hold annual reunions at Castle Craig for all our former patients.

We will refer you back to your G.P. and other relevant healthcare professionals already involved in your care. They receive communication about your discharge plan so that ongoing follow-up can be provided. In addition, through our extensive network around UK and Europe, we can recommend recovery coaches, therapists and other support groups to assist in your recovery.

We recommend that patients attend local Alcoholics Anonymous or Narcotics Anonymous groups. There is solid evidence that involvement in these groups strengthens long-term recovery.